Why do you want the information on your inquiry form?
The information you provide to us on that form is used by our in house staff when we contact you about your inquiry. It helps us get the process started if we know a little about what you want.
Why is there a security code box on your inquiry form?
Due to a new wave of spammers with nothing better to do, this is in an effort to reduce junk email, please bear with us and type the code you see - it only takes a second! Thanks!
Why do you want to know how I found your website?
Knowing how you found the site is very valuable for us. Word of mouth is terrific. But if you saw an ad, followed a link, or came to us on recommendation from another vendor we can make better decisions about advertising based on these statistics.
What other kinds of information do you collect about me?
Once we begin the process of designing your cake, all info you provide is kept in a file just for you. This includes notes from phone conversations pertaining to the order, copies of emails between us, any info you may have mailed to us, and occasionally info provided from other vendors (i.e. your florist or planner). This file is kept until your 1st anniversary or longer if you are or become a client who orders on a regular basis.
If I don't become a client what do you do with my info?
Your info and/or file is discarded if it is mutually decided that you and She Takes The Cake are not a good fit and you will not be booking our services, it is also discarded if we reply to your inquiry and we do not receive follow up info within a reasonable time as the assumption will be you do not wish to use our services.
Can I see my file?
If you are a client who has booked with a deposit and signed a contract you will be able to request in writing a copy of the info in your file.
Do you collect credit card information, and what do you do with it?
We only take your credit card info to process a deposit or payment. We do not keep this info on file except for the actual order form or contract it may have been written on. We do not process any transactions without your direction to do so. At this time, credit card payments are not taken online but we do use PayPal's Virtual Terminal to process the payments. It may show up on your statement as a purchase from She Takes The Cake with (PayPal) next to our name.
Do you add us to a mailing list?
We don't have a standard mailing list, but if you are a current or regular client, from time to time you may receive an email updating you on new and exciting press or products. You can email us at anytime to let us know you do not want this information.
If I didn't fill out your form and you contacted me, how did you get my info and will you give it to others?
Any wedding show/planner/promoter that we are contracted with will provide us with information called a lead list. We may have contacted you to let you know of our services if you provided this info at a show or with a planner. We do not routinely send out mass mailings to clients on these lead lists. We do NOT sell or give out your info from these lists per our contract with the source, and we do NOT sell or give out your info from our inquiry form. We WILL give your contact info and date to a vendor that we have suggested to you so that they can follow up on your possible need for their services. We usually only do this if you have already placed your deposit with us.
How can I ask you for more information about privacy or credit card issues that are not listed here?
If you have any other questions, please contact us at our email address or phone number. Jen can be reached anytime at jen@shetakesthecake.com.